RETURNS AND REFUNDS POLICY

 

This Returns and Refunds Policy governs all purchases made through this website. By placing an order, you agree to the terms set forth herein.

 

Return Period

 

Customers may request a return within thirty (30) days of receiving their item.

 

Eligibility for Returns

 

To be eligible for a return, the item must be unused, not exposed to water, in the same condition as received, and in its original packaging. Proof of purchase is required.

Due to hygiene and safety considerations, items that have been used or exposed to water are not eligible for return.

 

Damaged, Defective, or Incorrect Items

 

Customers are required to inspect their order upon receipt. If an item is defective, damaged, or incorrect, the customer must contact us promptly at axellara1@icloud.com.

Upon review and approval, we reserve the right to provide a replacement at no additional cost or issue a full refund.

 

Return Procedure

 

To initiate a return, customers must contact us at axellara1@icloud.com prior to sending any item back.

If the return request is approved, instructions for returning the item will be provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Items returned without prior authorization will not be accepted.

 

Non-Returnable Items

 

The following items are not eligible for return: items that have been used or exposed to water, sale items, and gift cards.

 

Refunds

 

All returned items will be inspected upon receipt. Customers will be notified regarding the approval or rejection of their refund.

If approved, refunds will be issued to the original payment method within ten (10) business days. Processing times may vary depending on the customer’s financial institution.

If more than fifteen (15) business days have passed since approval of a refund, customers should contact us at axellara1@icloud.com.

 

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SHIPPING POLICY

 

 

Processing Time

 

Orders are processed within one (1) to three (3) business days, excluding weekends and holidays.

 

Shipping Time

 

Estimated delivery times are five (5) to twelve (12) business days within the United States and seven (7) to fifteen (15) business days for international orders. Delivery times are estimates and may vary due to external factors.

 

Tracking

 

Once an order has been shipped, a tracking number will be provided via email.

 

Delays

 

We are not responsible for delays caused by shipping carriers, customs processing, or unforeseen circumstances beyond our control.

 

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SAFETY DISCLAIMER

 

This product is designed to assist with water familiarity and support. It is not a life-saving device.

Children must be supervised by a responsible adult at all times during use. The product must only be used in safe and controlled environments. Under no circumstances should a child be left unattended in or near water.

By purchasing and using this product, you acknowledge and accept full responsibility for its use.

 

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TERMS OF SERVICE

 

By accessing or using this website, you agree to be bound by these Terms of Service.

 

Use of Products

 

Products are intended for proper use as described. Any misuse of products is undertaken at the user’s own risk.

 

Accuracy of Information

 

We strive to ensure that all information on this website is accurate; however, we do not warrant that descriptions or other content are free from errors.

 

Limitation of Liability

 

We shall not be held liable for any injuries, damages, or losses resulting from the use or misuse of our products.

 

Modifications

 

We reserve the right to update or modify these Terms at any time without prior notice.

 

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PRIVACY POLICY

 

We are committed to protecting your privacy.

 

Information Collected

 

We may collect personal information including name, email address, shipping and billing address, and payment details.

 

Use of Information

 

Collected information is used to process orders, provide customer support, and improve our services.

 

Data Protection

 

Personal information is securely stored and is not sold to third parties.

 

Third-Party Services

 

We may utilize third-party service providers, including payment processors and shipping partners, to fulfill orders and operate our business.

 

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CONTACT INFORMATION

 

For any questions regarding these policies, please contact:

Email: axellara1@icloud.com

 

Thank You!